These Terms of Service (“Terms”) govern your access to and use of the services provided by Red Guild Cleaning LLC (“we,” “our,” or “us”). By using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our services.
1. Services
Red Guild Cleaning LLC provides residential and commercial cleaning services as described on our website. Services are provided according to the agreed-upon schedule and scope of work. We reserve the right to modify or discontinue services at any time.
2. Booking and Payment
- Booking: You may schedule services through our website or by contacting us directly. Once a booking is confirmed, you agree to the service terms, including date, time, and pricing.
- Payment: Payment for services is due at the time of booking or as otherwise agreed. We accept various forms of payment, including credit cards and online payment methods. Any payment issues must be resolved before services are rendered.
3. Cancellations and Rescheduling
- Cancellations: Cancellations must be made at least 24 hours before the scheduled service time. Cancellations made within 24 hours may incur a cancellation fee.
- Rescheduling: You may reschedule services without penalty if requested at least 24 hours in advance. We will do our best to accommodate your new preferred date and time.
4. Service Satisfaction
Your satisfaction is important to us. If you are not satisfied with our services, please contact us within 24 hours of service completion, and we will work to address your concerns.
5. Client Responsibilities
- Access: Clients are responsible for providing access to the property at the scheduled time. If access is not provided, a service fee may apply.
- Valuables: We advise clients to secure or remove any valuables or fragile items before the cleaning service. We are not responsible for any damage to items not properly secured.
6. Limitations of Liability
Red Guild Cleaning LLC will not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the total amount paid for the specific service in question.
7. Intellectual Property
All content on our website, including text, images, logos, and service descriptions, is the intellectual property of Red Guild Cleaning LLC and is protected by applicable laws. Unauthorized use of this content is prohibited.
8. Governing Law
These Terms are governed by and construed in accordance with the laws of the state in which we operate, without regard to its conflict of law principles.
9. Changes to the Terms
We may update these Terms from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of our services after changes have been made constitutes acceptance of the new Terms.
10. Contact Us
If you have any questions about these Terms, please contact us at:
- Email: redguildcleaning@gmail.com